Careers
EMPLOYMENT OPPORTUNITIES
Careers at Dimond Bros.
Dimond Bros. Insurance, LLC, is one of the country’s largest independent insurance agencies, offers an attractive compensation and benefits package that includes health (effective date of hire), dental, vision, life insurance, voluntary life insurance, short and long term disability, Teledoc, EAP, vacation/personal time and 401k with company match.
Current Opportunities
For more information about the positions, please send your resume with detailed work history and salary requirements, referencing the position to which you are applying, to hr@dimondbros.com.
Client Relations Representative
Location: Any Dimond Bros. Location
Manager: Mitzie Barnes
DESCRIPTION Client Relations Representatives are the front-line liaison between our company and its current and potential customers. .
RESPONSIBILITIES for a Dimond Bros. Client Relations Representative:
- Answer phones and assist with walk-in clients
- Effectively solve customer issues, complaints, and inquiries, while keeping customer satisfaction at the core of every decision and behavior
- Take and upload payments
- Other duties as assigned by Management
DESIRED QUALIFICATIONS for a Dimond Bros. Client Relations Representative:
- Strong verbal and written communication skills
- Great active listening skills with a patient and empathetic attitude
- Excellent interpersonal and rapport building skills
- Excellent time management and organizational skills
- Comfortable working in fast-paced environments
- Computer literacy
- Phone skills, including familiarity with complex or multi-line phone systems
Personal Lines Account Executive
Location: Any Dimond Bros. Location
Manager: Kellie Eastham
DESCRIPTION Account Executives at Dimond Bros. Insurance LLC work closely with clients, Sales Executives, and our carrier partners in placing new business or remarketing existing customers, while maintaining strong relationships with all involved parties.
RESPONSIBILITIES A Dimond Bros. Personal Lines Account Executive will:
- Present existing and prospective customers with individualized policy options, quote calculations, and educational materials to meet their needs
- Review insurance policies for accuracy, coverage, and limits to recommend modifications, as needed
- Deliver a high level of customer service
- Keep accurate personal information for all prospects and customers within insurance company databases
DESIRED QUALIFICATIONS for a Dimond Bros. Personal Lines Account Executive:
- Proven track record of success in sales, particularly within the personal lines insurance sector
- Strong sales acumen and the ability to effectively remarket and close new business
- Excellent time management skills and ability to meet deadlines
- In depth knowledge of personal lines insurance products, coverage options, and underwriting criteria
- Relevant industry certifications and licenses
- State-issued, valid insurance license(s) required: Property and Casualty Insurance License
- Previous experience in the insurance industry as an insurance producer for personal lines
- A thorough understanding of all insurance company policies and insurance coverage offerings, including their costs and benefits
Commercial Lines Account Executive—Dimond Business Unit
Location: Any Dimond Bros. Location
Manager: Misty Kern
DESCRIPTION The Dimond Business Unit – Commercial Lines employees work in a team approach with the Commercial Lines Sales Executives and our carrier partners. They place new business and service existing customers, while maintaining strong relationships with all involved parties
RESPONSIBILITIES A Dimond Bros. Commercial Lines Account Executive – Dimond Business Unit will:
- Market new and existing business to carriers to provide insurance solutions with the Sales Executive and Marketer
- Develop and maintain positive relationships with clients, partner carriers, and internal team
- Partner with Sales Executives on new business and renewal strategies
- Create professional Proposals and Renewal Summaries utilizing AMS360
- Review all documents for accuracy and completeness
- Provide high quality service including responding to requests for change endorsements, proof of insurance, and answering coverage questions
DESIRED QUALIFICATIONS for a Dimond Bros. Commercial Lines Account Executive – Dimond Business Unit:
- Strong PC skills, with the ability to effectively utilize the agency’s management systems and Microsoft software products
- Ability to work within a fast-paced, changing environment
- Pro-active, with the initiative to prioritize and meet deadlines
- Ability to communicate effectively, both verbally and in writing
- Excellent interpersonal skills
- High-level customer service, organization, and attention to detail
- Ability to function well in a high-paced, and at times, stressful environment
- Professional and positive attitude
- Team player that collaborates well with others
- Active Property and Casualty Insurance Producer License
- Minimum Previous 5 years’ experience as a successful Commercial Lines Account Executive
Account Executive—M&A Team
Location: Any Dimond Bros. Location
Manager: Mark Swanson
DESCRIPTION The M&A Focused Account Executives at Dimond Bros. Insurance work closely with the EVP of Dimond Bros. M&A team to help onboard, service, and support new partner employees and clients in their integration into Dimond Bros.
RESPONSIBILITIES A Dimond Bros. Account Executive – M&A Team will:
- Work with Dimond Bros’ Executive Vice President of Mergers and Acquisitions, and other department leaders to introduce Dimond Bros. processes and programs to new partner agencies.
- Provide support for existing clients while integration occurs. This would include all aspects of traditional Account Executive responsibilities including marketing new business, processing renewals, developing proposals, and interacting with clients.
- Develop and maintain positive relationships with new employees and help support them during transitional training. Expected interactions with new partnership would vary from 3-6 months for each partnership, with the possibility of multiple partnership occurring at the same time.
- Specific responsibilities would change (perhaps daily) dependent on the need for each partnership. If partnerships are complete or otherwise not in motion, the Account executive would be expected to assist existing Dimond Bros. Support Teams during down times in a variety of traditional support services.
DESIRED QUALIFICATIONS for a Dimond Bros. Account Executive – M&A Team:
- Active Property and Casualty Insurance Producer License
- Recommended – Minimum Previous 3 years’ experience as a successful Commercial Lines Account Executive
- Occasional travel (with potential overnight stays) is needed during this onboarding process.
- Excellent communication and interpersonal skills needed, with a special ability to empathize and support new partnership employees.
- Strong PC knowledge, with the ability to effectively utilize the agency’s management systems and Microsoft software products, and carrier resources. Ideal candidates have experience in multiple types of database systems.
- Proven understanding and mastery of Dimond Bros.’ SOPs and Best Practices
- Ability to communicate professionally and effectively, both verbally and in writing
- Must be a team player that collaborates well with others.
Commercial Lines Marketer
Location: Any Dimond Bros. Location
Manager: Marcus Rumpff
DESCRIPTION A Commercial Lines Marketer at Dimond Bros. Insurance works closely with Commercial Lines Sales Executives to determine best and available markets and information needed to place new accounts within a timely manner.
RESPONSIBILITIES A Dimond Bros. Commercial Lines Marketer will:
- Work with Sales Executive to provide updates on upcoming submissions and request any outstanding items
- Follow-up with carriers so that new quotes are delivered on a timely basis; negotiates coverage/pricing/add-ons; verifies returned quotes match requested coverage.
- Track marketing activities with complete applications, correspondence, and other required forms
- Provide top 3-5 quotes and any specifically requested quotes to Sales Executive
- Create proposals timely to allow Sales Executive to make revisions; consistently accurate information is provided in the proposal
- Bind coverage on sold policy; submit standard “no-go” letters to other quoting carriers; turns account over to assigned Account Executive
- Maintain strong relationships with carriers
DESIRED QUALIFICATIONS for a Dimond Bros. Commercial Lines Marketer:
- Active Property and Casualty Insurance Producer License
- Minimum Previous 5 years’ experience as a successful Commercial Lines Account Executive
- Insurance knowledge with comfort in discussing coverage with underwriters and insureds
- Strong PC skills, with the ability to effectively utilize the agency’s management systems, Microsoft software products, and carrier resources
- Pro-active, with the initiative to prioritize and meet deadlines
- Ability to communicate professionally and effectively, both verbally and in writing
- Excellent interpersonal skills
- Team player that collaborates well with others
- Willingness to be a mentor to other team members
- Proven commitment to continuous insurance education and growth
Senior Account Executive—Commercial
Location: Any Dimond Bros. Location
Manager: Commercial Lines Division Manager/ Candee Lawrence
DESCRIPTION Senior Commercial Lines Account Executives at Dimond Bros. Insurance, LLC work closely with Commercial Lines Sales Executives and our carrier partners in placing new business and servicing existing customers, while maintaining strong relationships with all parties involved.
RESPONSIBILITIES A Dimond Bros. Senior Account Executive- Commercial will:
- Market new and existing business to carriers to provide insurance solutions both independently and in partnership with the Sales Executive
- Develop and maintain positive relationships with clients, partner carriers, and internal team
- Partner with Sales Executives on new business and renewal strategy including participating in client meetings and carrier meetings
- Create professional Proposals and Renewal Summaries utilizing AMS360
- Review all documents for accuracy and completeness
- Issuance of complicated Certificates of Insurance, including contract review
- Maintain confidential information
- Keep accurate and detailed records within the agency management system
- Using independent judgment and discretion to service book of business, including reviewing coverage and answering questions from the insured
- Proven understanding and following of SOPs and Best Practices
DESIRED QUALIFICATIONS for a Dimond Bros. Senior Account Executive – Commercial
- Active Property and Casualty Insurance Producer License
- Minimum Previous 5 years’ experience as a successful Commercial Lines Account Executive
- Proven commitment to continuous insurance education and growth
- Professional Insurance Designation(s) preferred
- High-level of insurance knowledge with comfort in discussing coverage with underwriters and insureds
- Strong PC skills, with the ability to effectively utilize the agency’s management systems, Microsoft software products, and carrier resources
Marketing Coordinator
Location: Paris, IL Corporate Office, Champaign, IL
Manager: Julie Coughlin
DESCRIPTION The Marketing Coordinator is a key member of the marketing team who works with management to develop and implement marketing campaigns and assist with the administration of all company marketing and communication strategies. They act as a liaison between departments to ensure marketing strategies align with business goals and that the brand voice and message is consistent across all channels.
RESPONSIBILITIES A Dimond Bros. Marketing Coordinator will:
- Assist in coordinating social, electronic and print media advertising
- Support the Marketing Department in brainstorming, researching, implementing and evaluating marketing strategies.
- Assist with internal and external corporate communications which can include copy writing, timeline management, organization, design and vendor management.
- Assist with the planning and management of corporate sponsored events (both internal events and external)
- Maintaining an inventory and directory of sales support materials and resources making sure all are accurate and current while coordinating new materials or inventory needed
- Updates job knowledge by participating in educational opportunities and reading trade publications
- Accomplishes organizational goals by accepting ownership for accomplishing new and different requests
- Project workflow management including schedule, timeline and vendor management as an individual and throughout the department
- Other duties as assigned by manager
DESIRED QUALIFICATIONS for a Dimond Bros. Marketing Coordinator:
- Bachelors Degree in Marketing or related marketing experience
- Excellent verbal and written communication skills
- Excellent interpersonal and customer service skills
- Excellent organizational skills and attention to detail
- Excellent time management skills and ability to meet deadlines
- Experience with Microsoft Suite of Products
- Experience with the Adobe Suite of Products
- Ability to prioritize tasks
- Ability to function well in a high-paced, and at times, stressful environment
Payroll Coordinator
Location: Paris, IL Corporate Office
Manager: Donna Pickens
DESCRIPTION The The Payroll Coordinator processes employee paychecks and records payroll in the general ledger.
RESPONSIBILITIES A Dimond Bros. Payroll Coordinator will:
- Process bi-weekly and monthly payrolls in the payroll system
- Verify changes made by employees or Human Resources flow through to payroll
- Remit health savings account contributions
- Remit 401(k) plan contributions and loan payments
- Record payroll related liabilities and payments in the general ledger
DESIRED QUALIFICATIONS for a Dimond Bros. Payroll Coordinator:
- Minimum education requirement of high school diploma or GED certificate
- General office and payroll processing experience preferred
- Proficiency in computer skills including Microsoft Office
- Strong verbal and written communication skills
- Excellent organizational skills and attention to detail
- Ability to meet deadlines & problem solve
- Work effectively in a high-paced, and at times, stressful environment
Human Resource Coordinator
Location: Paris, IL Corporate Office
Manager: Jaime Houlihan
DESCRIPTION The Human Resource Assistant will perform administrative tasks and services to support effective and efficient operations of the organization’s human resource department.
RESPONSIBILITIES A Dimond Bros. Human Resource Coordinator will:
- Maintains accurate and up-to-date human resource files, records, and documentation
- Answers frequently asked questions from applicants and employees relative to standard policies, benefits, hiring processes, etc.
- Maintains the integrity and confidentiality of human resource files and records
- Performs periodic audits of HR files and records to ensure that all required documents are collected and filed appropriately
- Provides clerical support to the HR department
- Acts as a liaison between the organization and external benefits providers and vendors, which may include health, disability, and retirement plan providers
- Assists with recruiting process and new hire orientation
DESIRED QUALIFICATIONS for a Dimond Bros. Human Resource Coordinator:
- Associate’s degree in related field preferred
- Prior related office experience preferred
- Excellent verbal and written communication skills
- Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy
- Excellent organizational skills and attention to detail
- Excellent time management skills and ability to meet deadlines
- Ability to prioritize tasks
Training & Development Coordinator
Location: Paris Corporate preferred but open to other options
Manager: Lindsay Longest
DESCRIPTION The T&D Coordinator will assign and work daily departmental tasks. Additionally, assist with training new employees and maintain internal agency management systems.
RESPONSIBILITIES A Dimond Bros. T&D Coordinator will:
- Coordinate and manage Agency Management System projects
- Assist employees with Agency Management System related issues
- Train and transition new hires and acquisitions
- Assist with acquisition data entry
DESIRED QUALIFICATIONS for a Dimond Bros. T&D Coordinator:
- Ability to obtain and maintain a Property & Casualty insurance license
- Experience with multiple Vertafore products is preferred
- High school diploma required
- Excellent verbal and written communication skills for interacting with employees
- Excellent interpersonal and customer service skills
- Excellent organizational skills and attention to detail focusing on accuracy and thoroughness
- Excellent time management skills and ability to meet deadlines
- Ability to prioritize tasks
Sales Executive
Location: Any Dimond Location
Manager: Dan McNeely/Mark Donaldson
DESCRIPTION Dimond Bros. Insurance offers limitless opportunities to grow your client base while providing essential support in marketing, training, and management. Our Sales Executives establish strong business relationships to provide the best insurance products to our clients and work closely with Account Executives to service existing books of business. If you are motivated, driven, and have what it takes to succeed in a sales career, we can’t wait to hear from you!
RESPONSIBILITIES/ QUALIFICATIONS for a Dimond Bros. Sales Executive:
- Excellent communication skills with the ability to understand and explain insurance products with accurate pricing information
- Motivated with a desire to build client relationships based on honest communication
- Driven to set and achieve goals
- Eager to continue their insurance knowledge and develop their skills to provide the best possible client customer service
DESIRED QUALIFICATIONS for a Dimond Bros. Sales Executive:
- Property & Casualty licensed and experienced is preferred, but candidates with prior sales experience are encouraged to apply
- Strong PC skills, with the ability to effectively utilize the agency’s management systems and Microsoft software products
- Ability to work within a fast-paced, changing environment
- Ability to communicate effectively, both verbally and in writing
- High-level customer service, organization, and attention to detail
Sales Executive- Benefits
Location: Any Dimond Location
Manager: Mike Holley
DESCRIPTION The Producer/Sales Executive is responsible for driving new business and managing existing client revenue retention and growth based upon assigned book of prospects and clients.
RESPONSIBILITIES for a Dimond Bros. Sales Executive:
- Identify and qualify sales leads generated from a variety of sources.
- Manage overall client relationship to drive client satisfaction and organic growth
- Achieve new business sales goals on an annualized basis
- Demonstrate technical knowledge in the employee benefits
- Conduct thorough needs assessments with clients to understand their workforce demographics, organizational goals, and benefits priorities.
- Manage overall client relationship; Drive consistent and predictable profitability, client satisfaction and organic growth.
- Provide advice and strategic thinking on design and customization of employee benefits packages based on the client needs
- Facilitate the open enrollment process, including communication strategies, deployment of enrollment tools and employee education.
- Operating Procedures and Insurance Industry Standards
- Understand and communicate client objectives and needs to Benefit Account Executive teammates
DESIRED QUALIFICATIONS for a Dimond Bros. Sales Executive:
- 3-5 years of experience in insurance brokerage, carrier, or related business to business sales, including calling on senior executives and a track record of financial success
- Life and Health Insurance License
- College degree preferred
- Strong and/or developing understanding of employee benefits.
- Strong oral and written communication and relationship building skills essential
- Must be personable, highly motivated to grow personal success
- Superior written and verbal communication and presentation skills.
- Strong visibility within the HR and benefits community.
- Ability to cold call to set appointments with potential clients
- Ability to source referrals through industry related events and networking
- Must be goal-oriented.
- Ability to work with senior-level management and have a top-level executive presence.