Careers
EMPLOYMENT OPPORTUNITIES
Careers at Dimond Bros.
Dimond Bros. Insurance, LLC, is one of the country’s largest independent insurance agencies, offers an attractive compensation and benefits package that includes health (effective date of hire), dental, vision, life insurance, voluntary life insurance, short and long term disability, Teledoc, EAP, vacation/personal time and 401k with company match.
Current Opportunities
For more information about the positions, please send your resume with detailed work history and salary requirements, referencing the position to which you are applying, to hr@dimondbros.com.
Client Relations Representative
Location: Champaign, IL – Centralia, IL – Kewanee, IL – East Alton, IL
Manager: Mitzie Barnes
DESCRIPTION Client Relations Representatives are the front-line liaison between our company and its current and potential customers. .
RESPONSIBILITIES for a Dimond Bros. Client Relations Representative:
- Answer phones and assist with walk-in clients
- Effectively solve customer issues, complaints, and inquiries, while keeping customer satisfaction at the core of every decision and behavior
- Take and upload payments
- Other duties as assigned by Management
DESIRED QUALIFICATIONS for a Dimond Bros. Client Relations Representative:
- Strong verbal and written communication skills
- Great active listening skills with a patient and empathetic attitude
- Excellent interpersonal and rapport building skills
- Excellent time management and organizational skills
- Comfortable working in fast-paced environments
- Computer literacy
- Phone skills, including familiarity with complex or multi-line phone systems
Commercial Lines Account Executive
Location: Any Dimond Bros. Location
Manager: Commercial Lines Division Manager / Candee Lawrence
DESCRIPTION: Commercial Lines Account Executive at Dimond Bros. Insurance, LLC, you work closely with Commercial Lines Sales Executives and our carrier partners in placing new business and servicing existing customers, while maintaining strong relationships with all involved parties.
RESPONSIBILITIES A Dimond Bros. Commercial Lines Account Executive will:
- Market new and existing business to carriers to provide insurance solutions both independently and in partnership with the Sales Executive and Marketer
- Develop and maintain positive relationships with clients, partner carriers, and internal team
- Partner with Sales Executives on new business and renewal strategies
- Create professional Proposals and Renewal Summaries utilizing AMS360
- Provide high quality service including responding to requests for change endorsements, proof of insurance, and answering coverage questions
DESIRED QUALIFICATIONS for a Dimond Bros. Commercial Lines Account Executive:
- Active Property and Casualty Insurance Producer License
- Minimum Previous 5 years’ experience as a successful Commercial Lines Account Executive
- Strong PC skills, with the ability to effectively utilize the agency’s management systems and Microsoft software products, and carrier resources
- Ability to work within a fast-paced, changing environment
- Pro-active, with the initiative to prioritize and meet deadlines
- Ability to communicate professionally and effectively, both verbally and in writing
Commercial Lines Account Executive – Dimond Business Unit
Location: Any Dimond Location
Manager: Candee Lawrence
DESCRIPTION The Dimond Business Unit – Commercial Lines employees work in a team approach with the Commercial Lines Sales Executives and our carrier partners. They place new business and service existing customers, while maintaining strong relationships with all involved parties
RESPONSIBILITIES A Dimond Bros. Commercial Lines Account Executive – Dimond Business Unit will:
- Market new and existing business to carriers to provide insurance solutions with the Sales Executive and Marketer
- Develop and maintain positive relationships with clients, partner carriers, and internal team
- Partner with Sales Executives on new business and renewal strategies
- Create professional Proposals and Renewal Summaries utilizing AMS360
- Review all documents for accuracy and completeness
- Provide high quality service including responding to requests for change endorsements, proof of insurance, and answering coverage questions
DESIRED QUALIFICATIONS for a Dimond Bros. Commercial Lines Account Executive – Dimond Business Unit:
- Strong PC skills, with the ability to effectively utilize the agency’s management systems and Microsoft software products
- Ability to work within a fast-paced, changing environment
- Pro-active, with the initiative to prioritize and meet deadlines
- Ability to communicate effectively, both verbally and in writing
- Excellent interpersonal skills
- High-level customer service, organization, and attention to detail
- Ability to function well in a high-paced, and at times, stressful environment
- Professional and positive attitude
- Team player that collaborates well with others
- Active Property and Casualty Insurance Producer License
- Minimum Previous 5 years’ experience as a successful Commercial Lines Account Executive
Claims Coordinator
Location: Any Dimond Bros. Location
Manager: Candee Lawrence
DESCRIPTION A Claims Coordinator is responsible for managing and coordinating the claims process for our insureds. They open claims with the carrier and review the progress of the claim with the adjustor on a regular basis until it is closed.
RESPONSIBILITIES A Dimond Bros. Claims Coordinator will:
- Advocates for customers in the claims process to facilitate timely and fair claims resolution
- Provide claims analysis to customer
- Assist with claims inquiries, providing prompt and accurate responses
- Maintaining accurate claim files and documenting conversations with clients and insurers
- Moving high priority or large claims to Senior Claim Advocate
- Assist in requesting and maintaining loss runs on file
DESIRED QUALIFICATIONS for a Dimond Bros. Claims Coordinator:
- Excellent documentation skills
- Excellent time management skills and ability to meet deadlines
- Proven knowledge of Commercial Insurance policies and coverage
- Ability to prioritize tasks and triage a workload of high priority claims
- Ability to think analytically and critically, gathering all claim details
- Ability to maintain interaction with clients, quickly with empathy and professionalism
- Working knowledge of entire claim process
- Ability to function within and support a collaborative Team environment
- 1 – 3 Years proven Commercial Insurance Experience and/or Commercial Claim Experience, either company or agency level
- 1-3 Years proven customer service interaction, problem solving
- P&C Insurance License
- Commitment to Claim designation preferred
- Proven knowledge of Microsoft systems, including Outlook, Power Point, and Excel
- Knowledge of insurance products, coverage, laws, and best practices
IT Support Specialist
Location: Paris, IL
Manager: Logan Willman
DESCRIPTION Dimond Bros Insurance is seeking a skilled IT Support Specialist to provide on-site IT support across our various office locations. The ideal candidate will be highly organized, proactive, and have experience working in a fast-paced, dynamic environment. This role requires regular travel to new and existing sites, ensuring seamless IT operations, troubleshooting, and system maintenance to support our growing team and business operations
KEY RESPONSIBILITIES A Dimond Bros. IT Support Specialist will:
- Provide on-site IT support at various Dimond Bros. Insurance office locations, ensuring efficient and effective technology operations.
- Set up, install, and configure workstations, servers, printers, and other IT equipment at new office sites.
- Diagnose, troubleshoot, and resolve hardware, software, network, and system issues in person at office locations.
- Provide hands-on support and training for employees on the use of IT systems, applications, and equipment.
- Ensure the security of systems and data by performing regular system checks, software updates, and ensuring compliance with cybersecurity protocols.
- Collaborate with the IT department to identify and address long-term IT infrastructure improvements.
- Maintain accurate records of support requests, issues resolved, and inventory of IT equipment.
- Provide support during office relocations, new system integrations, and technology upgrades.
- Support IT initiatives such as cloud services deployment, software updates, and network expansions across various sites.
- Assist with backup, disaster recovery, and business continuity planning as necessary.
- Perform preventive maintenance on systems to reduce downtime and improve overall IT efficiency.
DESIRED QUALIFICATIONS for a Dimond Bros. IT Support Specialist:
- Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent work experience).
- Proven experience in IT support, with a focus on hardware and software troubleshooting, network support, and system setup.
- Strong understanding of IT infrastructure, including operating systems (Windows, macOS), networking, and cloud technologies.
- Experience with setting up and configuring workstations, servers, and peripheral devices.
- Ability to work independently and manage multiple support requests simultaneously.
- Excellent communication and customer service skills, with the ability to explain technical issues to non-technical staff.
- Strong problem-solving skills and the ability to troubleshoot complex technical issues.
- Ability to travel to different office locations and adapt to varying technical environments.
- Knowledge of IT security best practices and data protection regulations is a plus.
- A valid driver’s license and reliable transportation are required for travel between sites.
ADDITIONAL INFORMATION for a Dimond Bros. IT Support Specialist:
- Travel is required to various Dimond Bros Insurance office locations.
- Some evening or weekend work may be necessary to accommodate business needs and minimize disruptions.
- Competitive salary and benefits package, including travel reimbursement.
Sales Executive
Location: Any Dimond Location
Manager: Dan McNeely/Mark Donaldson
DESCRIPTION Dimond Bros. Insurance offers limitless opportunities to grow your client base while providing essential support in marketing, training, and management. Our Sales Executives establish strong business relationships to provide the best insurance products to our clients and work closely with Account Executives to service existing books of business. If you are motivated, driven, and have what it takes to succeed in a sales career, we can’t wait to hear from you!
RESPONSIBILITIES/ QUALIFICATIONS for a Dimond Bros. Sales Executive:
- Excellent communication skills with the ability to understand and explain insurance products with accurate pricing information
- Motivated with a desire to build client relationships based on honest communication
- Driven to set and achieve goals
- Eager to continue their insurance knowledge and develop their skills to provide the best possible client customer service
DESIRED QUALIFICATIONS for a Dimond Bros. Sales Executive:
- Property & Casualty licensed and experienced is preferred, but candidates with prior sales experience are encouraged to apply
- Strong PC skills, with the ability to effectively utilize the agency’s management systems and Microsoft software products
- Ability to work within a fast-paced, changing environment
- Ability to communicate effectively, both verbally and in writing
- High-level customer service, organization, and attention to detail
JOB TYPE: Full Time
WORK SETTING for a Dimond Bros. Sales Executive:
- In-person
- In the field
- Ability to work within a fast-paced, changing environment
LICENSE/CERTIFICATION for a Dimond Bros. Sales Executive:
- Property & Casualty license and experience (Preferred)
- Insurance Producer License (Preferred)
- Life Insurance License (Preferred)