Careers
EMPLOYMENT OPPORTUNITIES
Careers at Dimond Bros.
Dimond Bros. Insurance, LLC, is one of the country’s largest independent insurance agencies, offers an attractive compensation and benefits package that includes health (effective date of hire), dental, vision, life insurance, voluntary life insurance, short and long term disability, Teledoc, EAP, vacation/personal time and 401k with company match.
Current Opportunities
For more information about the positions, please send your resume with detailed work history and salary requirements, referencing the position to which you are applying, to hr@dimondbros.com.
Client Relations Representative
Location: Champaign, IL – Centralia, IL – Kewanee, IL – East Alton, IL
Manager: Mitzie Barnes
DESCRIPTION Client Relations Representatives are the front-line liaison between our company and its current and potential customers. .
RESPONSIBILITIES for a Dimond Bros. Client Relations Representative:
- Answer phones and assist with walk-in clients
- Effectively solve customer issues, complaints, and inquiries, while keeping customer satisfaction at the core of every decision and behavior
- Take and upload payments
- Other duties as assigned by Management
DESIRED QUALIFICATIONS for a Dimond Bros. Client Relations Representative:
- Strong verbal and written communication skills
- Great active listening skills with a patient and empathetic attitude
- Excellent interpersonal and rapport building skills
- Excellent time management and organizational skills
- Comfortable working in fast-paced environments
- Computer literacy
- Phone skills, including familiarity with complex or multi-line phone systems
Commercial Lines Account Executive
Location: Any Dimond Bros. Location
Manager: Commercial Lines Division Manager / Candee Lawrence
DESCRIPTION: Commercial Lines Account Executive at Dimond Bros. Insurance, LLC, you work closely with Commercial Lines Sales Executives and our carrier partners in placing new business and servicing existing customers, while maintaining strong relationships with all involved parties.
RESPONSIBILITIES A Dimond Bros. Commercial Lines Account Executive will:
- Market new and existing business to carriers to provide insurance solutions both independently and in partnership with the Sales Executive and Marketer
- Develop and maintain positive relationships with clients, partner carriers, and internal team
- Partner with Sales Executives on new business and renewal strategies
- Create professional Proposals and Renewal Summaries utilizing AMS360
- Provide high quality service including responding to requests for change endorsements, proof of insurance, and answering coverage questions
DESIRED QUALIFICATIONS for a Dimond Bros. Commercial Lines Account Executive:
- Active Property and Casualty Insurance Producer License
- Minimum Previous 5 years’ experience as a successful Commercial Lines Account Executive
- Strong PC skills, with the ability to effectively utilize the agency’s management systems and Microsoft software products, and carrier resources
- Ability to work within a fast-paced, changing environment
- Pro-active, with the initiative to prioritize and meet deadlines
- Ability to communicate professionally and effectively, both verbally and in writing
Claims Coordinator
Location: Any Dimond Bros. Location
Manager: Candee Lawrence
DESCRIPTION A Claims Coordinator is responsible for managing and coordinating the claims process for our insureds. They open claims with the carrier and review the progress of the claim with the adjustor on a regular basis until it is closed.
RESPONSIBILITIES A Dimond Bros. Claims Coordinator will:
- Advocates for customers in the claims process to facilitate timely and fair claims resolution
- Provide claims analysis to customer
- Assist with claims inquiries, providing prompt and accurate responses
- Maintaining accurate claim files and documenting conversations with clients and insurers
- Moving high priority or large claims to Senior Claim Advocate
- Assist in requesting and maintaining loss runs on file
DESIRED QUALIFICATIONS for a Dimond Bros. Claims Coordinator:
- Excellent documentation skills
- Excellent time management skills and ability to meet deadlines
- Proven knowledge of Commercial Insurance policies and coverage
- Ability to prioritize tasks and triage a workload of high priority claims
- Ability to think analytically and critically, gathering all claim details
- Ability to maintain interaction with clients, quickly with empathy and professionalism
- Working knowledge of entire claim process
- Ability to function within and support a collaborative Team environment
- 1 – 3 Years proven Commercial Insurance Experience and/or Commercial Claim Experience, either company or agency level
- 1-3 Years proven customer service interaction, problem solving
- P&C Insurance License
- Commitment to Claim designation preferred
- Proven knowledge of Microsoft systems, including Outlook, Power Point, and Excel
- Knowledge of insurance products, coverage, laws, and best practices
Personal Lines Account Executive – Quoting
Location: Mattoon, IL – Arthur, IL – Effingham, IL – Paris, IL
Manager: Kellie Eastham
DESCRIPTION provide exemplary customer service in our fast-paced care center client model.
RESPONSIBILITIES A Dimond Bros. Personal Lines Account Executive will:
- Present existing and prospective customers with individualized policy options, quote calculations, and educational materials to meet their needs
- Review insurance policies for accuracy, coverage, and limits to recommend modifications, as needed
- Deliver a high level of customer service
- Keep accurate personal information for all prospects and customers within insurance company databases
DESIRED QUALIFICATIONS for a Dimond Bros. Personal Lines Account Executive:
- State-issued, valid insurance license(s) required: Property and Casualty Insurance License
- Previous experience in the insurance industry as an insurance producer for personal lines
- Effective collaborator with a goal-oriented approach to achieving retention and client satisfaction
- A thorough understanding of all insurance company policies and insurance coverage offerings, including their costs and benefits
- Strong aptitude for computer programs including Microsoft Office required; agency management system experience preferred
- Exceptional written and verbal communications skills are a must
Sales Executive
Location: Any Dimond Location
Manager: Dan McNeely/Mark Donaldson
DESCRIPTION Dimond Bros. Insurance offers limitless opportunities to grow your client base while providing essential support in marketing, training, and management. Our Sales Executives establish strong business relationships to provide the best insurance products to our clients and work closely with Account Executives to service existing books of business. If you are motivated, driven, and have what it takes to succeed in a sales career, we can’t wait to hear from you!
RESPONSIBILITIES/ QUALIFICATIONS for a Dimond Bros. Sales Executive:
- Excellent communication skills with the ability to understand and explain insurance products with accurate pricing information
- Motivated with a desire to build client relationships based on honest communication
- Driven to set and achieve goals
- Eager to continue their insurance knowledge and develop their skills to provide the best possible client customer service
DESIRED QUALIFICATIONS for a Dimond Bros. Sales Executive:
- Property & Casualty licensed and experienced is preferred, but candidates with prior sales experience are encouraged to apply
- Strong PC skills, with the ability to effectively utilize the agency’s management systems and Microsoft software products
- Ability to work within a fast-paced, changing environment
- Ability to communicate effectively, both verbally and in writing
- High-level customer service, organization, and attention to detail
JOB TYPE: Full Time
WORK SETTING for a Dimond Bros. Sales Executive:
- In-person
- In the field
- Ability to work within a fast-paced, changing environment
LICENSE/CERTIFICATION for a Dimond Bros. Sales Executive:
- Property & Casualty license and experience (Preferred)
- Insurance Producer License (Preferred)
- Life Insurance License (Preferred)