Careers
EMPLOYMENT OPPORTUNITIES
Careers at Dimond Bros.
Dimond Bros. Insurance, LLC, is one of the country’s largest independent insurance agencies, offers an attractive compensation and benefits package that includes health (effective date of hire), dental, vision, life insurance, voluntary life insurance, short and long term disability, Teledoc, EAP, vacation/personal time and 401k with company match.
Current Opportunities
For more information about the positions, please send your resume with detailed work history and salary requirements, referencing the position to which you are applying, to hr@dimondbros.com.
Client Relations Representative
Location: Any Dimond Bros. Location
DESCRIPTION Client Relations Representatives are the front-line liaison between our company and its current and potential customers. .
RESPONSIBILITIES for a Dimond Bros. Client Relations Representative:
- Answer phones and assist with walk-in clients
- Effectively solve customer issues, complaints, and inquiries, while keeping customer satisfaction at the core of every decision and behavior
- Take and upload payments
- Other duties as assigned by Management
DESIRED QUALIFICATIONS for a Dimond Bros. Client Relations Representative:
- Strong verbal and written communication skills
- Great active listening skills with a patient and empathetic attitude
- Excellent interpersonal and rapport building skills
- Excellent time management and organizational skills
- Comfortable working in fast-paced environments
- Computer literacy
- Phone skills, including familiarity with complex or multi-line phone systems
Account Executive – Personal Lines
Location: Any Dimond Bros. Location
DESCRIPTION Account Executives at Dimond Bros. Insurance LLC work closely with clients, Sales Executives, and our carrier partners in placing new business or remarketing existing customers, while maintaining strong relationships with all involved parties.
RESPONSIBILITIES A Dimond Bros. Personal Lines Account Executive will:
- Present existing and prospective customers with individualized policy options, quote calculations, and educational materials to meet their needs
- Review insurance policies for accuracy, coverage, and limits to recommend modifications, as needed
- Deliver a high level of customer service
- Keep accurate personal information for all prospects and customers within insurance company databases
DESIRED QUALIFICATIONS for a Dimond Bros. Personal Lines Account Executive:
- Proven track record of success in sales, particularly within the personal lines insurance sector
- Strong sales acumen and the ability to effectively remarket and close new business
- Excellent time management skills and ability to meet deadlines
- In depth knowledge of personal lines insurance products, coverage options, and underwriting criteria
- Relevant industry certifications and licenses
- State-issued, valid insurance license(s) required: Property and Casualty Insurance License
- Previous experience in the insurance industry as an insurance producer for personal lines
- A thorough understanding of all insurance company policies and insurance coverage offerings, including their costs and benefits
Account Executive – Commercial
Location: Any Dimond Bros. Location
DESCRIPTION: Commercial Lines Account Executive at Dimond Bros. Insurance, LLC, you work closely with Commercial Lines Sales Executives and our carrier partners in placing new business and servicing existing customers, while maintaining strong relationships with all involved parties.
RESPONSIBILITIES A Dimond Bros. Commercial Lines Account Executive will:
- Market new and existing business to carriers to provide insurance solutions both independently and in partnership with the Sales Executive and Marketer
- Develop and maintain positive relationships with clients, partner carriers, and internal team
- Partner with Sales Executives on new business and renewal strategies
- Create professional Proposals and Renewal Summaries utilizing AMS360
- Provide high quality service including responding to requests for change endorsements, proof of insurance, and answering coverage questions
DESIRED QUALIFICATIONS for a Dimond Bros. Commercial Lines Account Executive:
- Active Property and Casualty Insurance Producer License
- Minimum Previous 5 years’ experience as a successful Commercial Lines Account Executive
- Strong PC skills, with the ability to effectively utilize the agency’s management systems and Microsoft software products, and carrier resources
- Ability to work within a fast-paced, changing environment
- Pro-active, with the initiative to prioritize and meet deadlines
- Ability to communicate professionally and effectively, both verbally and in writing
Account Executive—M&A Team
Location: Any Dimond Bros. Location
DESCRIPTION The M&A Focused Account Executives at Dimond Bros. Insurance work closely with the EVP of Dimond Bros. M&A team to help onboard, service, and support new partner employees and clients in their integration into Dimond Bros.
RESPONSIBILITIES A Dimond Bros. Account Executive – M&A Team will:
- Work with Dimond Bros’ Executive Vice President of Mergers and Acquisitions, and other department leaders to introduce Dimond Bros. processes and programs to new partner agencies.
- Provide support for existing clients while integration occurs. This would include all aspects of traditional Account Executive responsibilities including marketing new business, processing renewals, developing proposals, and interacting with clients.
- Develop and maintain positive relationships with new employees and help support them during transitional training. Expected interactions with new partnership would vary from 3-6 months for each partnership, with the possibility of multiple partnership occurring at the same time.
- Specific responsibilities would change (perhaps daily) dependent on the need for each partnership. If partnerships are complete or otherwise not in motion, the Account executive would be expected to assist existing Dimond Bros. Support Teams during down times in a variety of traditional support services.
DESIRED QUALIFICATIONS for a Dimond Bros. Account Executive – M&A Team:
- Active Property and Casualty Insurance Producer License
- Recommended – Minimum Previous 3 years’ experience as a successful Commercial Lines Account Executive
- Occasional travel (with potential overnight stays) is needed during this onboarding process.
- Excellent communication and interpersonal skills needed, with a special ability to empathize and support new partnership employees.
- Strong PC knowledge, with the ability to effectively utilize the agency’s management systems and Microsoft software products, and carrier resources. Ideal candidates have experience in multiple types of database systems.
- Proven understanding and mastery of Dimond Bros.’ SOPs and Best Practices
- Ability to communicate professionally and effectively, both verbally and in writing
- Must be a team player that collaborates well with others.
Senior Account Executive—Commercial
Location: Any Dimond Bros. Location
DESCRIPTION Senior Commercial Lines Account Executives at Dimond Bros. Insurance, LLC work closely with Commercial Lines Sales Executives and our carrier partners in placing new business and servicing existing customers, while maintaining strong relationships with all parties involved.
RESPONSIBILITIES A Dimond Bros. Senior Account Executive- Commercial will:
- Market new and existing business to carriers to provide insurance solutions both independently and in partnership with the Sales Executive
- Develop and maintain positive relationships with clients, partner carriers, and internal team
- Partner with Sales Executives on new business and renewal strategy including participating in client meetings and carrier meetings
- Create professional Proposals and Renewal Summaries utilizing AMS360
- Review all documents for accuracy and completeness
- Issuance of complicated Certificates of Insurance, including contract review
- Maintain confidential information
- Keep accurate and detailed records within the agency management system
- Using independent judgment and discretion to service book of business, including reviewing coverage and answering questions from the insured
- Proven understanding and following of SOPs and Best Practices
DESIRED QUALIFICATIONS for a Dimond Bros. Senior Account Executive – Commercial
- Active Property and Casualty Insurance Producer License
- Minimum Previous 5 years’ experience as a successful Commercial Lines Account Executive
- Proven commitment to continuous insurance education and growth
- Professional Insurance Designation(s) preferred
- High-level of insurance knowledge with comfort in discussing coverage with underwriters and insureds
- Strong PC skills, with the ability to effectively utilize the agency’s management systems, Microsoft software products, and carrier resources
Account Executive—Life and Health
Location: Any Dimond Bros. Location
DESCRIPTION Account Executives work closely with Sales Executives and our carrier partners in placing new business and servicing existing customers, while maintaining strong relationships with all involved parties.
RESPONSIBILITIES A Dimond Bros. Senior Account Executive- Commercial will:
- Manage and service an assigned book of small to middle market clients with their group and individual benefits policies.
- Demonstrate technical knowledge in the employee benefits
- Conduct thorough needs assessments with clients to understand their workforce demographics, organizational goals, and benefits priorities.
- Work collaboratively with all internal teams and departments at Dimond Bros.
- Serve as the primary point of contact for client inquiries, concerns, and escalations related to their benefit programs
- Build and maintain strong relationships with clients by understanding their business objectives and effectively addressing their employee benefits needs
- Facilitate the annual open enrollment process through updating plan information, conducting educational presentations, and assisting employees with any questions or inquiries
- Collaborate with insurance carriers and third-party administrators to maintain positive relationships, negotiate terms, and resolve issues for smooth plan administration
- Work closely with our Compliance Advisor to conduct audits and reviews to ensure that benefits programs are compliant with applicable laws and regulations
- Ensure accurate and timely policy documentation and administration in accordance to Dimond Bros. Standard Operating Procedures and Insurance Industry Standards
DESIRED QUALIFICATIONS for a Dimond Bros. Senior Account Executive – Commercial
- 3-5 years of experience in employee benefits, human resources, or related business.
- Strong and/or developing understanding of employee benefits (medical and ancillary)
- Illinois Life and Health Insurance License
- College degree preferred
Claims Coordinator
Location: Any Dimond Bros. Location
DESCRIPTION A Claims Coordinator is responsible for managing and coordinating the claims process for our insureds. They open claims with the carrier and review the progress of the claim with the adjustor on a regular basis until it is closed.
RESPONSIBILITIES A Dimond Bros. Claims Coordinator will:
- Advocates for customers in the claims process to facilitate timely and fair claims resolution
- Provide claims analysis to customer
- Assist with claims inquiries, providing prompt and accurate responses
- Maintaining accurate claim files and documenting conversations with clients and insurers
- Moving high priority or large claims to Senior Claim Advocate
- Assist in requesting and maintaining loss runs on file
DESIRED QUALIFICATIONS for a Dimond Bros. Claims Coordinator:
- Excellent documentation skills
- Excellent time management skills and ability to meet deadlines
- Proven knowledge of Commercial Insurance policies and coverage
- Ability to prioritize tasks and triage a workload of high priority claims
- Ability to think analytically and critically, gathering all claim details
- Ability to maintain interaction with clients, quickly with empathy and professionalism
- Working knowledge of entire claim process
- Ability to function within and support a collaborative Team environment
- 1 – 3 Years proven Commercial Insurance Experience and/or Commercial Claim Experience, either company or agency level
- 1-3 Years proven customer service interaction, problem solving
- P&C Insurance License
- Commitment to Claim designation preferred
- Proven knowledge of Microsoft systems, including Outlook, Power Point, and Excel
- Knowledge of insurance products, coverage, laws, and best practices
Senior Claims Advocate
Location: Carmel, IN
DESCRIPTION A Senior Claims Advocate is responsible for managing and coordinating the claims process for our insureds with a claim having a higher level of complexity. They provide guidance and support to ensure timely, accurate, and efficient claim processing, working closely with client, sales executives, and carriers. This includes ensuring accurate and timely adjudication of claims, ensuring proper record-keeping, and providing a high level of customer service throughout the claims process.
RESPONSIBILITIES A Dimond Bros. Senior Claims Advocate will:
- Determining the appropriate coverage to open a claim under
- Review progress of the claim on a frequent basis until closed
- Advocates for customers in the claims process to facilitate timely and fair claims resolution
- Provide claims analysis to customer
- Responsible for daily activities of the Claims Department
- Assist with claims inquiries, providing prompt and accurate responses
- Taking high priority or large claims, monitoring closely, distributing large claim notices to Sales Executives and Account Executives, and maintaining regular communication with client.
- Maintaining loss runs for Sales Executives and Account Executives, for upcoming renewals, and Open Claim Reviews
- Presenting Open Claim Reviews to clients and Sales Executives.
- Review of carrier loss runs in the last quarter for accuracy, reporting to management loss analysis and ratios of agency carriers
- Regular meetings with Carriers to maintain relationships and address customer service issues
- Maintaining accurate claim files and documenting conversations with clients and insurers
- Attend safety or loss control meetings and partner with the carrier and client for presentations.
- Workers Compensation claims will be monitored for the reserve amount, pushing for a return-to-work program to keep the indemnity down, trying to close the claim by the unit stat date, and reviewing the mod sheet making sure the claim is reflected accurately.
DESIRED QUALIFICATIONS for a Dimond Bros. Senior Claims Advocate (To view a full list, click apply):
- 3 – 5 Years proven Commercial Insurance Experience and/or Commercial Claim Experience, either company or agency level
- 3-5 Years proven customer service interaction, problem solving
- P&C Insurance License
- CIC Designation, Claim Designation or commitment to obtain preferred
- Proven knowledge of Microsoft systems, including Outlook, Power Point, and Excel.
- Proven strong technical skills in claim management, insurance products, coverage, laws, and best practices.
- Skilled in experience mod review, analysis, and scenarios
- Team player that collaborates well with others
- Willingness to be a mentor to other team members
- High-level customer service, organization, and attention to detail
- Professional and positive attitude
- Strong PC skills, with the ability to effectively utilize the agency’s management systems, Microsoft software products, and carrier resources
- Ability to thrive in a high-paced, and at times, stressful environment
- Ability to maintain high level of multi-tasking
Human Resource Coordinator
Location: Paris, IL Corporate Office
DESCRIPTION The Human Resource Assistant will perform administrative tasks and services to support effective and efficient operations of the organization’s human resource department.
RESPONSIBILITIES A Dimond Bros. Human Resource Coordinator will:
- Maintains accurate and up-to-date human resource files, records, and documentation
- Answers frequently asked questions from applicants and employees relative to standard policies, benefits, hiring processes, etc.
- Maintains the integrity and confidentiality of human resource files and records
- Performs periodic audits of HR files and records to ensure that all required documents are collected and filed appropriately
- Provides clerical support to the HR department
- Acts as a liaison between the organization and external benefits providers and vendors, which may include health, disability, and retirement plan providers
- Assists with recruiting process and new hire orientation
DESIRED QUALIFICATIONS for a Dimond Bros. Human Resource Coordinator:
- Associate’s degree in related field preferred
- Prior related office experience preferred
- Excellent verbal and written communication skills
- Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy
- Excellent organizational skills and attention to detail
- Excellent time management skills and ability to meet deadlines
- Ability to prioritize tasks
Training & Development Coordinator
Location: Paris Corporate preferred but open to other options
DESCRIPTION The T&D Coordinator will assign and work daily departmental tasks. Additionally, assist with training new employees and maintain internal agency management systems.
RESPONSIBILITIES A Dimond Bros. T&D Coordinator will:
- Coordinate and manage Agency Management System projects
- Assist employees with Agency Management System related issues
- Train and transition new hires and acquisitions
- Assist with acquisition data entry
DESIRED QUALIFICATIONS for a Dimond Bros. T&D Coordinator:
- Ability to obtain and maintain a Property & Casualty insurance license
- Experience with multiple Vertafore products is preferred
- High school diploma required
- Excellent verbal and written communication skills for interacting with employees
- Excellent interpersonal and customer service skills
- Excellent organizational skills and attention to detail focusing on accuracy and thoroughness
- Excellent time management skills and ability to meet deadlines
- Ability to prioritize tasks
Sales Executive
Location: Any Dimond Location
DESCRIPTION Dimond Bros. Insurance offers limitless opportunities to grow your client base while providing essential support in marketing, training, and management. Our Sales Executives establish strong business relationships to provide the best insurance products to our clients and work closely with Account Executives to service existing books of business. If you are motivated, driven, and have what it takes to succeed in a sales career, we can’t wait to hear from you!
RESPONSIBILITIES/ QUALIFICATIONS for a Dimond Bros. Sales Executive:
- Excellent communication skills with the ability to understand and explain insurance products with accurate pricing information
- Motivated with a desire to build client relationships based on honest communication
- Driven to set and achieve goals
- Eager to continue their insurance knowledge and develop their skills to provide the best possible client customer service
DESIRED QUALIFICATIONS for a Dimond Bros. Sales Executive:
- Property & Casualty licensed and experienced is preferred, but candidates with prior sales experience are encouraged to apply
- Strong PC skills, with the ability to effectively utilize the agency’s management systems and Microsoft software products
- Ability to work within a fast-paced, changing environment
- Ability to communicate effectively, both verbally and in writing
- High-level customer service, organization, and attention to detail
Sales Executive- Life and Health
Location: Any Dimond Location
DESCRIPTION The Producer/Sales Executive is responsible for driving new business and managing existing client revenue retention and growth based upon assigned book of prospects and clients.
RESPONSIBILITIES for a Dimond Bros. Sales Executive:
- Identify and qualify sales leads generated from a variety of sources.
- Manage overall client relationship to drive client satisfaction and organic growth
- Achieve new business sales goals on an annualized basis
- Demonstrate technical knowledge in the employee benefits
- Conduct thorough needs assessments with clients to understand their workforce demographics, organizational goals, and benefits priorities.
- Manage overall client relationship; Drive consistent and predictable profitability, client satisfaction and organic growth.
- Provide advice and strategic thinking on design and customization of employee benefits packages based on the client needs
- Facilitate the open enrollment process, including communication strategies, deployment of enrollment tools and employee education.
- Operating Procedures and Insurance Industry Standards
- Understand and communicate client objectives and needs to Benefit Account Executive teammates
DESIRED QUALIFICATIONS for a Dimond Bros. Sales Executive:
- 3-5 years of experience in insurance brokerage, carrier, or related business to business sales, including calling on senior executives and a track record of financial success
- Life and Health Insurance License
- College degree preferred
- Strong and/or developing understanding of employee benefits.
- Strong oral and written communication and relationship building skills essential
- Must be personable, highly motivated to grow personal success
- Superior written and verbal communication and presentation skills.
- Strong visibility within the HR and benefits community.
- Ability to cold call to set appointments with potential clients
- Ability to source referrals through industry related events and networking
- Must be goal-oriented.
- Ability to work with senior-level management and have a top-level executive presence.